Customer Service

By visiting or shopping at Antler Outfitters, you accept the following terms and conditions. Please read them carefully.

Our goal at AntlerOutfitters.com is to make your online shopping experience as pleasant as possible. We strive for 100% customer satisfaction on all product sales. Please take note of our return policies below and feel free to call us at 888-777-0121 with any questions or concerns.

Products sold by AntlerOutfitters.com are supported by our Standard Return Policy unless otherwise indicated. Defective merchandise under our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or within one year of the original invoice date for a replacement. Please note that all returns will be inspected before a credit or replacement unit is issued. A 15% restocking fee will be charged on all special order and non-stocking items.

In order to receive a full refund all products must be in their original packaging with all factory supplied components and paperwork. Items returned missing parts or pieces may not be eligible for refund.

Return shipping charges are the responsibility of the customer. We recommend using UPS or FedEx for all shipping.

All returns require an RMA (Return Merchandise Authorization) number which can be obtained by calling our office at 888-777-0121. Merchandise will not be accepted without an RMA number and will be returned to the customer if received without prior authorization.

Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of BrandBrella, LLC (DBA) Antler Outfitters and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of BrandBrella, LLC (DBA) Antler Outfitters and protected by U.S. and international copyright laws.

Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BRANDBRELLA, LLC (DBA) ANTLER OUTFITTERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HUNTING NETWORK LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

A Return Authorization Number (RA Number) must be obtained before returns will be accepted. All returns must be in original packaging with no visible signs of use or wear. For product defects please contact the manufacturer direct first. A 15% restocking fee will be applied to all non-stocking items upon return approval.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.